Deliveries and returns
Your orders are prepared and shipped within 1 to 2 business days (excluding weekends and holidays).
You will then be notified by email when your order is shipped. This email will contain the tracking number of your package so that you are kept informed of each step of the delivery.
Orders with embroidery personalization are embroidered within 3 business days and shipped within 24 hours.
Plumetine has chosen to trust the carrier La Poste for the shipping and delivery of all its orders. For international deliveries, La Poste chooses the service providers in charge of taking over in the destination countries. We deliver all over the world.
Delivery time :
Delivery in Metropolitan France, Corsica and Monaco by Home Colissimo and Pick up points : 48h
Continental Europe delivery : between 3 and 5 working days
International delivery : between 5 and 10 working days
Shipping costs :
Shipping costs are not included in the sales prices and vary depending on the shipping method chosen and the country of shipment.
In France, the rates are as follows:
Withdrawal point : 5.90 EUR (selection of the withdrawal point after payment) .
Please note that the nearest La Poste / Colissimo pickup point to your delivery address will be automatically selected after payment. If needed, you can then modify this pickup point by displaying the other pickup point options just after the payment page.
Home address without signature : 7.90 EUR
Home adress with signature : 8.90 EUR
International shipping costs depend on the country of destination: in Europe they are from 14 EUR and from 21.50 EUR for the rest of the world.
Shipping costs for your destination country are calculated and indicated at checkout. Please fill in all shipping details on the checkout page of your cart to get the exact shipping cost.
For orders to non-European countries, customs fees and local taxes may be applied in addition to the delivery fees already charged by Plumetine. These customs fees and local taxes are independent from Plumetine and are to be paid directly to the carrier during or upon receipt of the delivery.
RETURNS AND REFUNDS
If you are not satisfied with your order, you have 14 days to return your products and get a full refund. You are responsible for the return shipping costs. The refund will be made within 15 days of receipt of the product. It will be automatically applied to the account associated with the credit card used for the purchase or to the PayPal account used for the payment.
To make a return, send an email to [email protected] specifying the order number and the reason for the return. We will send you the procedure to follow and the conditions to respect. You can also consult the detailed conditions of our returns policy in our General Terms and Conditions by clicking here.
The embroidered products are unique and personalized. They cannot be returned or exchanged. Please check the spelling and the color of your embroidery before validating your order.